The North Star Hotel & Premier Club Suites

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Henkilökunnalle koulutusta asiakaspalvelusta

Staff:		Clean:		Value for money:
Services:		Comfort:

The bed was fantastic. Huge flatscreen tv, Proper showerhead. Gym and
Sauna. Friendly, helpful staff.

Advertised that wireless internet was available, yet when I checked in,
I had to hear it isn't working yet. There was no bar of soap, or holder
with bodywash close enough when taking a bath. Had to stand up to reach
the bodywash, then sit down again. No showercap or bodylotion etc
available, which you find in almost all other hotels!

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Services:		Comfort:

Excellent food at both breakfast and dinner and comfotable room

I know it's a public bar but the general behaviour, especially the bad
language being used by some of the customers, was not what you would
expect in a hotel bar. Perhaps a few words in a few ears might help make
visiting the bar a more pleasant experience for hotel guests. By the
way, the bar staff were very friendly and attentive.

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we were very dissapointed in the hotel and although central it did not mention that it was right by the railway line and a noisy pub causing us to complain at 1am as we couldn't sleep due to noise

although room recently decorated it had been done roughly and center rug was filthy. over all the room was clean though and a good size for 3

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I liked the convenience of the location and the receptionist when checking in and out was very polite and courtious and the place was spotless.

I found the night porter to be very rude and unhelpful. We arrived back to the hotel just after 2am and when we enquired about the residents bar we were told in no uncertain terms that it was closed and that it wasn't his problem. I wasn't the only guest to think this. I cant understand how the residents bar closes before all the nightclubs in the surrounding area.

Staff:		Clean:		Value for money:
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position close to railway and bus services. Proximity to Dublin City Centre

very dated bedroom furniture and decor, old TV set in room with poor reception, uninviting guest lounge. We were obviously in the unrenovated part of the Hotel